Our exceptional, friendly staff is our greatest asset. They are excited about what they do, and they care personally about getting the best results for our patients.
Our receptionists will try to accommodate your busy schedule by finding appointments that suit your needs. We will help you understand your insurance coverage and if financial arrangements are necessary, we will be glad to help you develop a plan to make your vision care treatment at Dr. Rafalowsky’s office possible.
Greeting you at the front desk in Marlborough with a smile!
It's exciting to be a key part of a progressive, leading edge practice. It's one of my jobs though to make sure that you're comfortable being here and feel welcomed. We know the technology can be overwhelming for some patients. If you have any suggestions to help us reach our goal of - 'patients first - always!' - please let me know!
Our dispensary staff are highly trained to help you select the most appropriate frames and lenses to meet your individual needs. They also take care to properly fit and adjust your new glasses and assist you with any eye wear counseling. Subsequent adjustments are free of charge and if you have any questions or concerns our staff will be delighted to address them as meticulously as possible. Visit our eye care clinic today!
Some tests are done at our office before you see the doctor. These are designed to give the doctor some important information to help him/her better understand the condition of your eyes and vision. Our well trained Marlborough clinic staff is responsible for this aspect of your examination called pretesting. They are also responsible for guiding you through some tests the doctor may feel are necessary after the examination such as visual field testing, digital retinal photographs and contact lens instruction.